About Us

Vanilla Merchandising are branding exposure specialists, by finding the perfect product to promote your organisation.

In an industry full of the mediocre, we are here to sort through this for you. We find products that are genuinely useful, have great branding impact and will go on to promote your company far longer than digital or paper marketing devices.  Our services extend beyond the normal, as we offer personalised advice unique to every enquiry, so we can help you “stand out”.  We are experts in producing custom branded promotional products and our service is always personalised, friendly and reliable.  At Vanilla Merchandising the Promotional Products are crafted with ❤ in Australia.

“Skilled, Friendly & Reliable. These are the 3 words that define our service.”

~ Michelle Walkear, Brand Exposure Strategist

Vanilla Merchandising produces personalised branded products. Our range includes a huge variety of product, however our skill comes in choosing the best product for you from this range for the best results. Branding capability, product sourcing, timing, budget, delivery deadlines, logistics are all just some of the factors we consider when we advise on the best promotional product for your company, campaign, event, uniform or gift. We’ve been designing unique products, manufacturing, printing, engraving, embroidering and embossing for over 17 years.  From a simple notebook to a full re-brand we care about every project we undertake.

We care about what we promise and we know that our business will only prosper when we fulfil our client’s needs. From the moment you speak to any member of our team we hope you will notice the level of care that we take with your requirements. We continue this care until your project is delivered and it’s a philosophy that’s reflected in every one of our products that we supply.  With a passion for delivering results, our team will not only meet your expectations, we will always aim to exceed them.

“Personalised in-house software for quoting, ordering, handling and proofing provide the tools to offer an extremely reliable service.”

~ Rebecca Bowcock, Production Specialist

Working with your logos and designs, we are skilled at finding the right products to create the perfect match to build your brand.  By supplying a diverse and innovative range of product designed to help promote your business, and by always improving our knowledge to pass onto you, our team have built a strong reputation by offering highly creative and competitive product solutions and by managing our client’s needs with care and diligence.  We also constantly keep our ‘finger on the pulse’ with what’s new in the market place and always think creatively to get the maximum from your design, budget and chosen product within every project we undertake.

A branded product is unique and requires care for its creation from start to completion.

So we’ve implemented a number of measures to make sure that we can always be relied upon, and to ensure you get the very best result every time you work with us.  It is our goal, not only to be your preferred supplier, but to also become an extension of your marketing & promotions team and we have some great reasons why should be and why we can be relied upon.

Vanilla Merchandising will guarantee quality products and services

Vanilla Merchandising will ensure timely responses to all of your requests

Vanilla Merchandising will deliver the resources to help you in the promotion, brand recognition and growth of your company

Vanilla Merchandising will help you to achieve cost efficiencies without compromising quality

Vanilla Merchandising has the solution.

We believe a personal, friendly service is essential. So you will always have one contact from your initial quote through to the goods being delivered. This reduces communication errors, helps us to understand your needs and builds relationships. To facilitate this all of our Account Managers are full time and have direct dial phone numbers. Most importantly you will always find a friendly voice on the end of the phone and an efficient response to any request. We treat our customers how we like to be treated ourselves. Our sourcing system is second to none. We can source everything from an abacus to a zucchetto. If you can’t find what you’re looking for, tell us, and we will pull out all the stops to find it. Whatever you need, we’ll find a solution.

Our attention to detail, quality control, along with our drive and enthusiastic VM team, always strive to offer a skilled, friendly, and reliable service every time you deal with VM. By continuously providing smart choices and producing outstanding personalised promo items, we make the game of finding the right merchandise fun and easy, from using our years of expertise in the field.  We aim to continue to work with like minded, vibrant and cutting edge clientele to make the process of sourcing and creating a new line of promotional merchandise effortless. Our goal is to build long lasting relationships with our clients, and continue to be their preferred and trusted supplier.