Help Desk/FAQ

What if I can't find the product I want in the web site?
Call Vanilla Merchandising direct on 1300 887 100 or e-mail us at we will help you. Whilst there are over 3000 products on the website not all products are included at this stage. Contact us via phone or e-mail and we will be able to assist you locate what you are looking for.

How can I contact Vanilla Merchandising?
Call us on 1300 887 100.
Select Contact Us

How can I view a bigger picture of the item I am interested in?
Simply click on the image and a larger picture along with a detailed description of the product and its features will open.

How do I know how big the print area is on the product I am interested in?
Click on the image for details or either call us on 1300 887 100 or e-mail us at

How long will it take for a quote to be sent to me?
Our normal turn around time is 48 hours. If you need a quote urgently, please call us on 1300 887 100.



How long will an order take for delivery?
This will depend on what product you have selected, the quantity and the print or embroidery requested. We will always provide you with a delivery time frame on your quote. If you need a product earlier than advised, please call us on 1300 887 100 to discuss. It is suggested that you advise us of the date you require the goods in your initial request.

How do I search for a product?

  1. Go to Search this site
  2. Type in what you are looking for. Our search facility is not case sensitive (type either CAPITAL or lower case lettering)
  3. By adding an * before or after your search this will result in showing all items which have that word within the name. For example by entering *shirt*, all shirts will come up.
  4. Note: We have other products that may not be shown on this site - we are able to supply products on request. Contact us with details of your requirements either by calling us on 1300 887 100 or at

How can I schedule an appointment with one of the Vanilla Merchandising account representatives?
Call us on 1300 887 100 to arrange a meeting.